Last Updated: March 25, 2025

Introduction

Flare Pay Ltd doing business as Flare ("Flare," "we," "us," and "our") provides the ability for our customers (a "Merchant") to let their customers (a "Buyer") select delivery dates. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Scope

This Privacy Policy applies to personal information processed by us, including on our websites, and other online or offline offerings. To make this Privacy Policy easier to read, our websites and other offerings are collectively called "Services".

An Important Note: This Privacy Policy does not apply to any of the personal information that our Merchants may process about their Buyers using Flare's products and services ("Merchant Data"). Our Merchants' respective privacy policies govern the collection and use of Merchant Data.

Personal Information the App Collects

When you install the App, we are able to access certain types of information from your Shopify account including:

• Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, store URL and billing information

How We Use Your Personal Information

We use the personal information we collect from you in order to:

• Provide, maintain, and improve our Services

• Communicate with you and respond to your inquiries

• Process and complete transactions

• Send you technical notices, updates, and administrative messages

• Optimize or improve the App

• Provide you with information relating to our products or services

• Monitor and analyze usage patterns and trends

• Protect against, identify, and prevent fraud and other illegal activities

Sharing Your Personal Information

We do not share your Personal Information with third-party companies outside of our organization, except:

• With vendors and service providers who need access to your information to provide services to us. We ensure these companies use your Personal Information only as necessary.

• As required by law, such as to comply with a subpoena or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.

• If Flare is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified of any change in ownership or uses of your personal information.

• With your consent or at your direction.

Data Retention

We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Your Privacy Choices and Rights

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

These rights include:

• The right to access – You have the right to request copies of your personal information.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal information under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal information under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal information under certain conditions.

• The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Upon request, Flare will provide you with information about whether we hold any of your personal information. If you would like to exercise any of these rights, please contact us at support@getflare.co.uk.

Communications Preferences

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy).

Children's Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age without parental consent, and no part of our Services is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, please contact us at support@getflare.co.uk.

Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.

International Data Transfers

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United Kingdom or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@getflare.co.uk

Legal Basis for Processing Personal Information Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it.

We may process your personal information because:

• We need to perform a contract with you

• You have given us permission to do so

• The processing is in our legitimate interests and it is not overridden by your rights

• To comply with the law

Your Consent

By using our application, you consent to our Privacy Policy.