Your Customers Don’t Know When Their Order Arrives. That’s Why They Email.
Flare shows the accurate delivery date in your confirmation email, thank you page and order status page automatically — so customers know exactly when to expect their order before they think to ask.
The support ticket that shouldn’t exist
A customer places an order on Thursday. They receive a confirmation email with their order number and total. No delivery date. Three days later they email: “Hi, just wondering when my order will arrive?” Someone on your team responds. Without Flare, that ticket was always going to happen — the customer had no information and no way to find it. With Flare, the confirmation email shows “Your delivery is scheduled for Tuesday 15th.” The customer doesn’t email. The ticket doesn’t exist.
“Where is my order?” is the most predictable support ticket in ecommerce. It arrives because the customer was never told when to expect their order — not clearly, not visibly, not in a way they could easily find again. A confirmation email with an order number and a total doesn’t answer the question. An order status page that says “processing” doesn’t answer it either. The customer fills the information gap by emailing you.
The cost of a WISMO ticket isn’t just the time to respond. It’s the customer experience on the other side — a customer who had to chase information about an order they’ve already paid for. That friction affects repeat purchase rate more than most merchants measure. The customers who don’t email aren’t necessarily satisfied — the ones who do email are telling you clearly that the post-purchase experience isn’t working.
Proactive delivery date communication only works when the date is accurate. A confirmation email that says “arriving Tuesday” when the order actually arrives Thursday doesn’t reduce tickets — it creates a complaint with a specific broken promise attached. Flare’s delivery dates are calculated from your zone rules, cut-off times and carrier transit schedules — the same accuracy that applies at checkout applies to every post-purchase communication automatically.
The delivery date — everywhere the customer looks for it.
Confirmation email — delivery date shown the moment they buy
The delivery date appears in your order confirmation email automatically. For Shopify’s native confirmation email, no template changes are required. For merchants using Klaviyo, Omnisend or any email platform that reads Shopify order attributes, the delivery date is available as a merge tag — drop it into your existing template in minutes. The customer who opens their confirmation email sees exactly when their order will arrive, without having to look for it.
Thank you page — the highest-attention moment in the purchase journey
The thank you page is the moment of peak customer attention — the order is placed, the commitment is made, and the customer is looking for reassurance. Flare shows the delivery date prominently on the thank you page at exactly this moment. The customer leaves that page knowing when their order arrives. The question that would have become a WISMO ticket three days later has already been answered.
Order status page — delivery date visible throughout the lifecycle
The delivery date appears on the Shopify order status page at every stage — processing, shipped, out for delivery. Customers who check their order status find the answer without contacting support. When a delivery date changes — by the customer, by an admin update or by a rule change — the order status page reflects the new date immediately. The information is always current, always where customers look for it.
Three support workloads that reduce automatically.
“When does my order arrive?” stops being a support question
When customers see their delivery date in the confirmation email, on the thank you page and on the order status page, they don’t email to ask. The most common support ticket type in ecommerce — entirely driven by missing information — stops arriving. Your team’s inbox gets quieter without anyone changing their support process.
Broken delivery promises stop creating complaints
Proactively showing a wrong date is worse than showing no date. Flare shows the accurate delivery date — calculated from your zone rules, cut-off times and carrier schedule — at every touchpoint. When the date shown matches the date the order arrives, customers trust the information. That trust compounds into repeat purchases.
Works with your existing email platform — no rebuilding required
Flare writes the delivery date to Shopify order attributes and metafields, readable by any email platform that integrates with Shopify — Klaviyo, Omnisend, Drip, Mailchimp and others. Drop the delivery date merge tag into your existing confirmation email template. For Shopify’s native email, no template changes are required at all.
“We’ve been so impressed by this app, its features are going to save us a huge amount of time as it’s really streamlined our workflow, and looks great. The onboarding process was smooth, and the customer service has been exceptional.”
Delivery date communication — answered.
For Shopify’s native confirmation email, Flare writes the delivery date as an order attribute that appears automatically — no template changes required. For Klaviyo, Omnisend or any other email platform that reads Shopify order attributes, the delivery date is available as a merge tag you can drop into your existing template. The same delivery date calculated at checkout appears in the email.
All touchpoints update automatically. If the delivery date changes — by the customer rescheduling, by an admin update, or by a rule change — the order status page reflects the new date immediately. If you use Klaviyo or Omnisend flows triggered by order updates, those flows can be configured to send a delivery date change notification automatically.
Yes. The delivery date appears at every stage — processing, picked, dispatched, out for delivery. It always shows the current, accurate date. Customers who check their order status at any point find the answer without contacting support.
Yes. Flare writes the delivery date to Shopify order attributes and metafields, readable by any email platform that integrates with Shopify — Klaviyo, Omnisend, Drip, Mailchimp and others. The delivery date is available as a merge tag in your existing templates. For Shopify’s native confirmation email, no template changes are required.
Stop Answering “When Does My Order Arrive?” — Show Customers Automatically.
Flare adds the accurate delivery date to your confirmation email, thank you page and order status page automatically. Customers know when their order arrives. WISMO tickets stop before they start.
7-day free trial · Assisted setup included
Most brands are live within a day. No developer required.