Self-Service Delivery Date Rescheduling

Let customers change delivery dates from their account page - self-service rescheduling reduces support tickets.
Let customers change delivery dates from their account page - self-service rescheduling reduces support tickets.

Customer account page showing Change delivery date button and date picker interface.

Why Self-Service Rescheduling Matters

Why Self-Service Rescheduling Matters

Why Self-Service Rescheduling Matters

Customer needs to change delivery date. I'll be out of town. can you deliver next week instead. Without self-service. they contact support. support edits order manually. and everyone wastes time. Self-service rescheduling lets customers update their own delivery date from account page. following same rules as original booking. This reduces support burden dramatically while giving customers flexibility and control.

How Flare Solves It.

Add rescheduling to account
Add rescheduling to account
Add rescheduling to account

Customers see Change delivery date button on order details in their account. Click opens date picker with available dates.

Customers see Change delivery date button on order details in their account. Click opens date picker with available dates.

Customers see Change delivery date button on order details in their account. Click opens date picker with available dates.

Apply booking rules
Apply booking rules
Apply booking rules

Rescheduling follows same rules as original order. blackout dates. capacity limits. cut-off times. Can't reschedule to unavailable dates.

Rescheduling follows same rules as original order. blackout dates. capacity limits. cut-off times. Can't reschedule to unavailable dates.

Rescheduling follows same rules as original order. blackout dates. capacity limits. cut-off times. Can't reschedule to unavailable dates.

Update order automatically

New delivery date saves to order metafields and tags. 3PLs and fulfillment systems receive updated date instantly.

New delivery date saves to order metafields and tags. 3PLs and fulfillment systems receive updated date instantly.

New delivery date saves to order metafields and tags. 3PLs and fulfillment systems receive updated date instantly.

Benefits for You.

Common Challenges.

Delivery in Furniture is Complex. Flare Makes It Simple. More sales. Better customer experiences.

Reduce rescheduling support tickets
Reduce rescheduling support tickets
Reduce rescheduling support tickets

Customers don't email asking to change dates. They do it themselves. saving support team hours of manual edits.

Customers don't email asking to change dates. They do it themselves. saving support team hours of manual edits.

Customers don't email asking to change dates. They do it themselves. saving support team hours of manual edits.

Improve customer satisfaction
Improve customer satisfaction
Improve customer satisfaction

Flexibility to reschedule builds loyalty. Life happens - being able to adjust delivery date easily creates positive brand experience.

Flexibility to reschedule builds loyalty. Life happens - being able to adjust delivery date easily creates positive brand experience.

Flexibility to reschedule builds loyalty. Life happens - being able to adjust delivery date easily creates positive brand experience.

Prevent delivery failures

Customer realizes they'll miss delivery? They reschedule instead of having package sit on doorstep or returned to sender.

Customer realizes they'll miss delivery? They reschedule instead of having package sit on doorstep or returned to sender.

Customer realizes they'll miss delivery? They reschedule instead of having package sit on doorstep or returned to sender.

See Real Examples.

Time4sleep

Cut-off times, postcode rules, product lead times and shipping rates by date.

EXALT.

Cut-off times, subscription recurring order logic and Express Payment option compatibility.

44 Farms.

Shipping methods and transit days by zip code, available dates by shipping method and shipping rates.

How to Setup.

Account order details showing delivery date rescheduling interface and available date options.

FAQs.

Furniture Delivery FAQs on Shopify.

Furniture Delivery FAQs on Shopify.

Can I restrict rescheduling after certain point?

Do rescheduled orders affect capacity limits?

Can customers reschedule multiple times?

Does rescheduling notify fulfillment team?

Can I restrict rescheduling after certain point?

Do rescheduled orders affect capacity limits?

Can customers reschedule multiple times?

Does rescheduling notify fulfillment team?

Can I restrict rescheduling after certain point?

Do rescheduled orders affect capacity limits?

Can customers reschedule multiple times?

Does rescheduling notify fulfillment team?

Turn delivery into more sales and less operations chaos.

Add Flare to your Shopify store — no code needed.

Turn delivery into more sales and less operations chaos.

Add Flare to your Shopify store — no code needed.

Turn delivery into more sales and less operations chaos.

Add Flare to your Shopify store — no code needed.