How The Fat Butcher Cut Order Errors by 99% and Saved 3+ hours per Week with Flare.

The Challenge

The Fat Butcher needed a reliable way for customers to choose delivery dates at checkout — especially important for perishable goods and ensuring freshness.

Previously using the Bird Pickup + Delivery Date app, many customers were skipping date selection altogether, leading to:

• Orders without delivery dates

• Manual edits and follow-ups by the ops team

• Customer complaints or requests to delay delivery

Why The Fat Butcher Chose Flare

The team needed:

• A native Shopify Plus checkout experience

• The ability to enforce delivery date selection

• Tools to let customers reschedule delivery dates themselves

• Auto-tagging of orders with delivery info for warehouse prep

Flare delivered all of this — without any need for dev work or 3rd-party support.

Getting Set Up

Flare was installed at checkout on Shopify Plus. Within days, the team had:

• Switched off Bird and removed old date widgets

• Enabled required delivery date selection

• Setup auto-tagging for delivery date info

• Activated self-service rescheduling links via order status pages

Results

✅ 1.2x increase in conversions after switching to Flare

✅ 3+ hours saved per week, no more manual edits

✅ 98% Fewer complaints, thanks to clearer delivery control

✅ A smoother experience for customers and ops

Quote

“Flare gave us full control over delivery dates — and we saw an immediate lift in conversions. Our team isn’t spending hours fixing orders anymore.”

— Darren F, The Fat Butcher

What’s Next

The team plans to expand Flare’s rules for delivery cut-offs, product-level lead times, and support for holiday exceptions.